Can I try it before subscribing?
Yes. The trial is complete for 14 days, with no account and no credit card. After that, the app keeps working with a limit of 10 requests per night while you make up your mind. When you subscribe, the key is pasted into Tools › Licence: nothing to reinstall, and your settings, your songbook and your history stay in place.
Monthly or yearly billing: what is the difference?
The features are the same. Monthly, you have no commitment. Yearly, you pay once: you pay for 10 months instead of 12.
How do I stop my subscription?
Use the “Cancel my subscription” link at the bottom of this page, or simply e-mail karadan971@gmail.com. The subscription stops at the end of the period already paid for, at no cost.
What happens if I stop?
The app goes back to limited mode: 10 requests per night. Your songbook, your settings and your regulars' history stay on your computer. The day you come back, everything starts again with the same key, with nothing to reinstall.
Can I change plans?
Yes, at any time and by yourself, through the “Cancel my subscription” link at the bottom of this page, which opens your customer area: switch to yearly to pay less, move up to Complete, or change plan. You keep the same key, and the app reads your new plan by itself as soon as the computer has internet.
How do I receive my key?
Right away: as soon as your payment goes through, the confirmation page shows your key with the download links, and it is also sent to you by email. It is issued in the name you enter at checkout (yours or your venue's), and that name appears in small print in the app (“Licensed to…”). You keep it for as long as you subscribe: it doesn't change at each renewal.
Do I need internet at the venue?
No. During the night everything goes through the venue's Wi-Fi, between the phones and your computer. Internet is used to activate your key, then to read the renewal of your subscription: the app does it by itself as soon as the computer has internet, at home for instance. After each due date it gives you 7 days for that; tethering from your phone is enough.
Do singers have to install an app?
No. They scan the QR code and the page opens in their phone's browser. No account, no download.
What about singers who don't have a phone?
With the Pro plan, they use the kiosk: another computer or a tablet on the same Wi-Fi, opening the address shown in Tools › Kiosk. After each request, the screen clears itself for the next singer. And in every plan, you can type in a request received on paper.
Which karaoke software does it work with?
All of them, because KaraDan' Karaoké doesn't play the songs: it keeps the queue. The “Next” button copies the song and artist of the next request, and you paste them into your software's search.
What if I change computers?
Your key works on one computer with the Basic plan, and on 2 computers with the Pro and Complete plans. To move to a new computer, you release the old one from Tools › Licence, even if it has broken down, then activate the key on the new one. You can do this a few times a year; beyond that, write to us.
Windows shows a warning the first time I run it. Is that normal?
Yes. The app is not digitally signed yet, and Windows says so with the message “Windows protected your PC”. Click “More info”, then “Run anyway”. Windows also asks you to allow the app on your private network: this is what lets phones reach your computer. The included guide (in French) covers both steps.
Does it work on a Mac?
Yes for KaraDan' Karaoké: a Mac version (macOS 11 or later, Apple silicon or Intel) is available next to the Windows one. The first time you open it, macOS asks for an authorisation in System Settings; the steps are in the folder (in French for now). The same key works on Windows and on Mac. KaraDan' Blind Test and Recherche de fichiers run on Windows. Singers' phones can be iPhones or Android phones.
What happens to my singers' data?
It stays on your computer: nicknames, requested songs and the time. A phone number is collected only if you turn on the “WhatsApp group” option; it stays optional for the singer and is erased in one click. Only the activation of your key and the check of your subscription contact our server, with your key, an anonymous fingerprint of the computer and its name.
Is the blind test included?
Yes, in the Complete plan: the same key opens KaraDan' Karaoké and KaraDan' Blind Test. The blind test also has its own free 14-day trial. For now its screens are in French. Only want the blind test? The Blind test plan on its own costs €6.90 a month or €69 a year.
Is Recherche de fichiers a subscription?
No. You buy it once, for €19, and it has no end date. It comes free with the Complete plan, and you keep it even if you stop the subscription later.
Do the apps contain music?
No, neither music nor lyrics. The karaoke app works alongside your usual software, and the blind test plays your own files. Public performance of songs remains subject to your usual licences in your country.
What if the app doesn't suit me?
Try it first: the trial is complete for 14 days. After that, the subscription has no commitment, and the withdrawal and refund conditions are set out in the terms of sale (in French).